Support and accessibility of the 2021 Census

Over the last fortnight to 13 March, households in England and Wales either received a letter containing an access code which will allow the recipient to fill in their census form online (the majority), or a paper questionnaire.
Census Day is 21 March but you can do it before.

The letters will have a telephone number 0800 141 2021 which can be used to get a paper form if you need one, or to ask for help.

There are advisers available to help you at the following times:
Monday to Friday, 8am to 8pm
Saturday, 8am to 1pm
Sunday, closed
Census weekend (20 – 21 March), 8am to 8pm

Information about the census is available in the following accessible formats:​​

Simple language and clear link text helps you to navigate the census website and you can use speech recognition software and listen using a screen reader.  You can read the accessibility statement here for more detail on how compatible this website is with assistive technology.

To get help with your census you can also:​​


Help completing the 2021 Census is also available via the West Sussex Libraries, call the team on 0330 222 3455 to book an appointment.

Due to COVID-19 restrictions, the service will be offered over the phone. The Remote Digital Support Team will be take your call and book you a slot. A member of support staff will then contact you in this slot and complete the form for you over the phone.


A successful census will ensure everyone from local government to charities can put services and funding in the places where they are most needed.  This could mean things like doctors’ surgeries, schools and new transport routes. That’s why it is so important everyone takes part, and we need all sections of the population to record their personal circumstances so that they are known about and can be factored into decision making.

The census must be completed by law, so make sure you reach out for support if you are not able to complete it alone or have any questions.